OUR GUARANTEE: All of our perfumes are 100% authentic in quality which are sourced directly from authorised distributors/manufacturers. It’s an unfortunate fact that there are other stores and websites whom are not selling authentic goods. Be extremely safe on the Internet and only shop with reputable retailers.
Not to Worry! We have your back...
We believe the best shopping experience allows you flexibility to change your mind about your purchase with us, we can issue you a refund or an exchange
Kindly take note of the following for refund/exchange
- Perfumes should be sealed (in its original condition) when it was delivered to you.
- Returns must be initiated within 7 days after you have received your order. You should contact us via our email address or live chat prior to refunds/exchanges.
- Returns are not valid for perfume sniffers/testers/skincare/make up products and any products if it does not come with a sealed packaging in its original packaging.
- Returns must be sent back in its original condition using the same packaging when it was delivered to you.
- If delivery was free when you made the order, a $5.90 (domestic) or $15.00 (international) delivery fee will be deducted from the refund. This rule also applies when recipient at the receiving country refuses to collect item due to various reasons (including refusal to pay custom duties).
- If an exchange is initiated, a $5.90 (domestic) or $10 (overseas) delivery fee will be charged for re-delivery.
- Refunds/exchange are not applicable if the address input was incorrect, incomplete or uncollected, a redelivery charge will be applied to the correct shipping address.